Frequently Asked Questions (FAQs)
Welcome to the ArtisanHides FAQ page! Below are answers to some of the most common questions our customers ask. If you have additional questions, feel free to reach out to us at support@artisanhides.com.
1. What types of leather products do you offer?
We specialize in a variety of premium leather goods, including leather jackets (bomber jackets, varsity jackets, and women’s jackets), wallets, belts, tote bags, crossbody bags, and laptop bags. All of our products are made from high-quality leather and crafted to last.
2. Do you offer custom or bulk orders for boutiques and retail stores?
Yes, we handle bulk orders for boutiques, fashion stores, and other retailers. For inquiries about custom or bulk orders, please email us at support@artisanhides.com.
3. Where do you ship your products?
We currently ship to customers across the United States. We are working on expanding our shipping to other regions soon.
4. What is your delivery time?
Our standard delivery time is between 12 to 14 working days from the date of purchase. Please note that delivery times may vary during peak seasons or due to external factors such as customs processing.
5. What is your return policy?
We offer a 30-day return policy for unused, unworn items in their original condition. To initiate a return, please contact us at support@artisanhides.com with your order details, and we’ll guide you through the process.
6. How can I care for my leather products?
To keep your leather goods in top condition:
- Avoid exposure to excessive moisture, heat, and direct sunlight.
- Clean with a damp cloth and allow to air dry naturally.
- Apply leather conditioner every 6 months to maintain the softness and texture of the leather. For more detailed care instructions, please visit our Leather Care page.
7. Do your leather products come with a warranty?
Yes, we offer a 1-year warranty on all our products. This warranty covers any defects in materials or craftsmanship. For more information, please review our Warranty Policy.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal. All payments are processed securely.
9. Is the leather you use environmentally friendly?
Yes, all of our leather products are made from chrome 6-free leather, ensuring they are safe and environmentally responsible. We also adhere to American and European standards in our leather manufacturing processes.
10. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package and see its delivery status.