Welcome to ArtisanHides! These Terms and Conditions govern your use of our website and the purchase of our leather products. By accessing or using our website, you agree to comply with and be bound by the following terms:
1. Products and Pricing
- Product Information: ArtisanHides offers a range of high-quality leather products, including jackets, bags, wallets, and belts. We strive to provide accurate descriptions and images of our products, but colors and details may vary slightly from what you see on your screen.
- Pricing: All prices are listed in USD and are subject to change without notice. Prices are confirmed at the time of purchase and include applicable taxes.
2. Orders and Payment
- Order Processing: Orders are processed upon receipt of payment. Once your order is confirmed, you will receive an email notification with your order details.
- Payment Methods: We accept various payment methods, including credit cards and secure online payment options. All transactions are processed through a secure payment gateway.
3. Delivery and Shipping
- Delivery Time: Orders are typically delivered within 12 to 14 working days from the date of confirmation. Delivery times may vary based on your location and other factors.
- Shipping Costs: Shipping costs are calculated at checkout based on your delivery address. Any applicable shipping fees will be displayed before you finalize your purchase.
- Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
4. Returns and Exchanges
- Return Policy: If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. The item must be in its original condition and packaging. Customized or personalized products are not eligible for return or exchange.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions on how to return the item and process your request.
5. Privacy and Security
- Privacy Policy: Your privacy is important to us. We collect and use your personal information only to process orders and improve your shopping experience. Please refer to our Privacy Policy for details on how we handle your information.
- Security: We use industry-standard encryption and security measures to protect your payment and personal information.
6. Intellectual Property
- Content Ownership: All content on our website, including text, images, and logos, is the intellectual property of ArtisanHides and may not be used or reproduced without our prior written consent.
7. Limitation of Liability
- Disclaimer: ArtisanHides is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. We make no warranties or representations about the accuracy or reliability of the content on our site.
8. Changes to Terms
- Amendments: We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website. Your continued use of the site constitutes acceptance of the updated terms.
9. Contact Us
- Customer Service: If you have any questions or concerns about these Terms and Conditions, please contact us at info@artisanhides.com or visit our Contact Us page.
Thank you for choosing ArtisanHides. We appreciate your business and look forward to serving you!